Important duplicate
BS can mean Billing Schedule in AEC or Balance Sheet in AED. Use the surrounding context before assuming which one the rep/customer means.
Keyword Index
Support shorthand and abbreviations used inside AccountEdge support notes, chats, guides, and escalations. Add to this over time as new terms become common.
Search tip
The hub search has been updated to recognize these abbreviations and connect them to relevant guide content.
When not to use this page
Do not use shorthand in customer-facing emails unless the customer already used it or the meaning is explained first.
Current support abbreviations
| Keyword | Meaning | Context | Usage note |
|---|---|---|---|
| PTS | Payroll Tax Service | Payroll support / service context | Use when discussing the Payroll Tax Service, tax table entitlement, payroll service access, or payroll-related support service questions. |
| AED | AE Desktop | Desktop product context | Use for the installed AccountEdge desktop application/product. |
| AEC | AE Connect | Web browser add-on / AccountEdge Connect context | Use for AE Connect, the web browser add-on / connected web workflow. |
| AE | AccountEdge | General product context | Use as the general shorthand for AccountEdge. |
| BS | Billing Schedule | AEC context | Use BS as Billing Schedule only when the topic is AE Connect billing schedules. |
| BF | Bank Feeds | Banking / Plaid context | Use for Bank Feeds, Plaid linking, bank connection, and feed syncing questions. |
| PFS | Payroll Forms Service | Payroll Forms / Aatrix context | Use for Payroll Forms Service, FormsViewer, W-2/W-3, 940/941, state forms, and eFile-related topics. |
| P&L | Profit and Loss | Reports / accounting context | Use for Profit and Loss reports. |
| BS | Balance Sheet | AED reports/accounting context | Use BS as Balance Sheet when the topic is AccountEdge Desktop reports or accounting statements. |