Email on Mac
What to do
No exact resolution was provided in the spreadsheet yet. Use this as a keyword placeholder and escalate/route as needed.
Emailing from AccountEdge
Use this when customers cannot email forms, receive MAPI errors, see outbox errors, or get Mac Apple Events / Finder permission errors.
Unable to email5 items
Error when emailing "Not authorized to send Apple Events to Finder"
What to do
This is happening because the customer doesn't have permissions checked in Preferences. Go to Apple Logo > System Settings (preferences) > Privacy & Security > Automation - check all the options under AccountEdge Pro. FAQ - https://www.accountedge.com/knowledge-base/accountedge-pro-for-maco…
Email on Windows
What to do
No exact resolution was provided in the spreadsheet yet. Use this as a keyword placeholder and escalate/route as needed.
Unable to send message to outbox folder
What to do
When did it last work? If it never worked, make sure Outlook or Thunderbird is 64bit. If its 32bit, the customer will need to install a 64bit Outlook/Thunderbird and then reinstall AE so it can properly integrate with the mail client.
MAPI errors
What to do
Use this FAQ as a guide - https://accountedge.helpjuice.com/emailing-from-accountedge/email-t…