Use this for update failures, install loops, missing DLLs, procedure-entry-point errors, Mac install/crash loops, registration loops, and visual/window sizing issues.
Customer needs to make sure they have their Windows FULLY update to date, including all of the c++ 2015 redistributable updates. We are not staying on the phone while they update their OS. - heres a link they can use from microsoft - https://www.microsoft.com/en-gb/download/details.aspx?id=48145
Customer needs to make sure there are no antiviruses running actively or scanning. They need to be able to know how to work their AV, we don't touch antiviruses.
Most likely an Antivirus blocking this
Customer most likely has a firewall blocking outgoing connections
First try a reinstall of AE, if that doesn't work then the customer needs to install "Universal C Runtime" updates. https://www.microsoft.com/en-gb/download/details.aspx?id=48145
This is usually due to lacking admin permissions on the windows PC. Close AE, then right-click > Run As Administrator - register it again and close it again. Re open AE one last time and it should be registered.
https://accountedge.helpjuice.com/troubleshooting/possible-accounte…
https://accountedge.helpjuice.com/troubleshooting/possible-accounte…
Resizing Windows on AEX - https://accountedge.com/knowledge-base/accountedge-pro-for-macos-10…
Its most likely due to improper mac user permissions to the folders they are saving to, an AV or iCloud or Dropbox syncing to these folders. I would first try saving the export in the applications folder, usually this is not synced with icloud or anything.