AccountEdge
Internal Rep Website

AccountEdge Support Hub

One central launch point for support rep training guides, call workflows, troubleshooting references, setup guides, and integration documentation.

Hub version: v2.6 Live pages: 14 Search: guides, templates, and internal keywords
What’s New in AccountEdge

Latest AE updates: 34.0.20.2 + CA r34.0.20 June 30, 2026

Current AccountEdge update notes for AccountEdge US and AccountEdge Canada (CA), now including the Canadian AccountEdge Pro CA r34.0.20 release stamped with the June 30, 2026 release date. Prior build notes live under Previous Updates.

Latest build · Jun 30, 2026
Release notes · PD Builds

34.0.20.2 Bugs Fixed June 30, 2026

USCAJune 30, 2026Support-ready
  • Added Diagnostic Repair to remove the Sample File flag.
  • Improved the expired-product message when opening a file that is flagged like the sample file but is not actually the sample file.
  • Added Web Store Item to the View Items window search filter.
  • Added logging, warning messages, and improved item validation checks for deleted Shopify item order import failures.
  • Enhanced the web order import sequence; web order import should be retested.
  • Added Shopify order import logging to capture data exchange and improve traceability.
  • Retrieves the initialTimestamp before verifying subscription status.
  • Fixed overlapping Tax Inclusive text.
  • Fixed CA ETT handling so customers who previously used CA ETT have payroll history wages added.
  • Removed Network Edition debug logging that was causing slowness in the NE build.
  • Added an extra warning during initial item sync when Shopify items already exist because they may cause duplicates.
Release notes · Canada

AccountEdge Pro CA Release r34.0.20 June 30, 2026

CAr34.0.20June 30, 2026Support-ready

Important Installation Notes

  • By installing this update, you agree to the latest AccountEdge Terms and Conditions.
  • If you need to upgrade to v34, open your file and follow the Upgrade Assistant's steps. Use the How to Upgrade video when needed.
  • Ensure your computer meets the latest System Requirements for a smooth update.

New Features · Shopify Integration

  • AccountEdge now integrates with Shopify. Sync items and sales transactions down from Shopify, and push inventory items up to Shopify to help keep the store and books in sync.

New Features · Advanced Inventory

  • Count Inventory Changes — updates to scroll list display, counted quantity entry, filter controls, Reset, Adjust Inventory, and Bulk Import/Export.
  • Set Item Prices — new window with scroll list display and inline editing, Cost Basis popup, Bulk Price Adjustments with all methods and rounding options, item selection with checkboxes and Select All, Update Kit behavior, and Bulk Import/Export.
  • Item Information Edit Price — new single-item Price Information detail view. Unlike the Set Item Prices bulk edit scroll, it allows entering any of the four price-related values: Price, Gross Profit, % Margin, or % Markup, and recalculates the others. The Price Adjustments section applies a delta to the New Price inline before committing, and OK writes the new price back to the item record.

Improvements and Resolved Issues

  • Added Vendor Item # to the TO DO stock report.
  • Renamed "Name On Card" to "Cardholder Name" on Sales Forms.
  • Fixed an issue where the Freight tax field on a customer card failed to update correctly when using the Import feature.
  • Corrected a problem with Move Items where Serial Numbers could be assigned to the wrong location.
  • Resolved an issue with Cash Basis Profit & Loss; sales tax is now backed out on Historical Sales and Purchases.
  • Fixed performance lag when creating invoices while "Warn" is enabled in the Transaction IDs window and the prefix begins with a number.
  • Fixed an issue causing the first line to disappear when scrolling through Sales and Purchases lists.
  • Added Tax Breakout Fields to Sales and Purchases forms for enhanced reporting clarity.
  • Resolved an imbalance in the Multi-Year Spreadsheet Balance Sheet report showing unequal Total Assets versus Total Liabilities and Equity when running on a cash basis.
  • When starting a new fiscal year, Purge Sales and Purge Purchases processes now generate detailed logs.
  • Enhanced overall performance by optimizing screen rendering and limiting data file access to only invalidated regions.

July 1, 2026 Payroll Compliance

Federal

  • Federal rates are unchanged at July 1 — the lowest federal bracket is already 14% for all of 2026 because the cut from 15% took effect mid-2025. CPP, CPP2, and EI ceilings were set in January and are not changing at July 1, 2026.

British Columbia

  • The lowest personal income tax rate increased from 5.06% to 5.60% for 2026, applied as a prorated 6.14% for the second half of the year. The BC tax reduction also increased from $562 to $690, applied as a prorated $805 for the remaining six months.

Newfoundland and Labrador

  • The Basic Personal Amount increased from $11,188 to $13,094, applied as a prorated $15,000 for the second half of the year. Employees who already filed a TD1NL with the lower amount do not need to submit a new form.

Prince Edward Island

  • A new top tax bracket was added: income above $200,000 is now taxed at 20%, applied as a prorated 21% for the second half of the year.
Previous Updates

June 16, 2026 · r34.0.19 + Previous Builds

USArchiveSupport-ready

Added a dedicated Previous Updates archive with the June 16, 2026 AccountEdge NE US r34.0.19 release note and earlier 34.x/33.x build summaries.

Announcements

Team announcement board

Use this section for temporary support notices, outage notes, deployment reminders, policy changes, partner updates, or anything reps should see before jumping into a guide.

Active update
Obol PartnershipAccountEdge is preparing for an Obol cash-flow AI integration path: export AccountEdge data into an AI platform for forecasting, reporting, and analysis beyond AE's built-in reporting limits.
Rep positioningDescribe Obol as a coming partner workflow, not a fully supported live feature until release notes, support process, and escalation ownership are confirmed.
Suggested useOutages, known issues, build reminders, support coverage notes, partner updates, or temporary scripts.
Busy Season Support

Busy-season triage, videos, and year-end forms

New in v1.9: the uploaded Busy Season Index is now split into live-call pages so reps can search by customer wording and jump to the right action fast.

Top Call Topics

Fast shortcuts for common live-call phrases

These shortcuts use the words reps and customers usually say on calls. They jump directly to the most likely guide area.

Handling New Customers

New User Guide

Primary launch point for QB-to-AE onboarding, discovery, call flow, and training mode content.

Troubleshooting Guides

Fast live-call troubleshooting

Direct standalone entry points for the most common support paths. These mirror content that also remains inside the New User Guide.

Live

Payroll

Taxes, pay liabilities, employee cards, payroll categories, YTD, reports, forms, and escalation.

payrolltax tablesemployee cardsliabilities
Live

Inventory

Quantity on hand, current value, average cost, serials, locations, builds, and adjustments.

inventoryquantityaverage costserials
Live

Bank Rec

Out of balance, missing deposits, wrong bank account, undo reconciliation, and report drift.

bank recout of balancedepositsundo rec
Setup Guides

Integrations and setup references

Setup-oriented guides for integrations, linked services, and connector workflows.

Live

Shopify

Internal rep guide for Shopify setup, ShopSync/AccountEdge concepts, windows, scenarios, and escalation handling.

ShopifyShopSyncordersitemscustomers
Live

AE Connect

Setup routing plus 406 sync-error triage: update the AEC password in AED under Setup > AEC when the admin password changed.

AE Connect406 errorAED password
Coming soon

Bank Feeds

Plaid linking, hosted Bank Feeds, common connection issues, and support escalation workflow.

bank feedsPlaidhosted linking
Coming soon

Square

Placeholder for Square setup and integration training.

Squaresetuppayments
Reference Tools

Templates, keywords, and internal support shortcuts

Fast reference pages for escalation handoffs and internal shorthand used in support chats, cases, and guides.

Live

Escalation Templates

Copy-ready escalation formats for AE crashes, hosted issues, Bank Feeds, PDF/print crashes, Forte, Payroll Forms, and Payroll Taxes.

PDApps4RentPlaidAatrixForte
Live

Keyword Index

Internal abbreviation index for support shorthand: PTS, AED, AEC, AE, BS, BF, PFS, P&L, and more as they are added.

PTSAEDAECBFPFSP&L
Live

AccountEdge YouTube Channel

Public AccountEdge YouTube uploads playlist for customer-shareable training videos, tutorials, product overviews, and walkthroughs.

YouTubeTrainingTutorialsVideos
Training Coming Soon

Future training modules

Reserved area for upcoming rep training content. Payroll Forms / Aatrix moved out of placeholder status and is now live under Busy Season Support.

Reserved

Future modules

New training modules can be added here when the next topic is ready.

Placeholder